Refund policy

We do not accept returns on sale items. If you need to return a regular priced product you must contact us within 7 business days for a return authorization number that must accompany your return. We do not accept any return for worn items; Tags must be intact. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bearessentialsshop@gmail.com. Please note that returns will need to be sent to the following address: 120 Crystal Lane Suite 9234 Ellijay, Georgia 30540 

Once we accept your return you will be required to purchase your own return shipping with a valid tracking number.  

You can always contact us for any return question at bearessentialsshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items on clothing or any merchandise that has been marked as a sale item), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bearessentialsshop@gmail.com.